This Privacy Policy ("Policy") applies to all users of the lvl18 platform (https://lvl18.app). By using our website or app, you are considered to have accepted the terms of this Policy. We place the highest importance on your privacy and are committed to protecting your personal information. Please read this document carefully — it is your right to know how your data is handled.
Introduction & Applicability
Lvl18 is a trusted online betting and gaming platform in Bangladesh. We are committed to delivering the best gaming experience to our users, and protecting your personal information is a key part of that commitment.
This Privacy Policy applies to the following:
- All users visiting the lvl18 website (lvl18.app).
- Lvl18 mobile application users.
- Registered members who use our betting, slots, bingo, or other gaming services.
- Those who contact our customer service team.
This Policy has been developed in accordance with applicable data protection laws in Bangladesh and international best practices.
What Information We Collect
Lvl18 only collects information that is necessary to deliver its services, maintain security, and meet legal obligations.
Information Provided Directly by You
| Type of Information | Example | Requirements |
|---|---|---|
| Identity Information | Full name, date of birth, national ID number | KYC Verification |
| Contact Information | Mobile number, email address | Account Register |
| Financial Information | Mobile banking number, transaction history | Payment Processing |
| Proof of Identity | NID/Passport Copy | Age & Identity Verification |
Automatically Collected Information
- Device Information: IP address, browser type, operating system, device ID.
- Usage Information: Login time, game history, betting patterns.
- Location Data: Approximate geographic location (IP-based).
- Cookies & Tracking Data: Session cookies, performance cookies.
We never store your bank PIN, password, or full payment card number.
How Your Information Is Used
The information you provide is used only for specific, legitimate purposes. Each purpose is detailed below:
- Account Management: To complete the registration process, verify login identity, and ensure account security.
- Service Delivery: To properly operate betting, slots, bingo, and other gaming services.
- Payment Processing: To process deposit and withdrawal transactions and to prevent fraud.
- KYC Verification: To verify age and identity, as required by legal obligations.
- Customer Support: To resolve your complaints or queries promptly.
- Marketing Communications: To send you relevant offers and promotions, subject to your consent.
- Responsible Gaming: To identify signs of excessive gaming and provide the necessary support.
- Legal Compliance: To meet the requirements of government and regulatory authorities.
If you no longer wish to receive marketing messages, you can unsubscribe at any time from your account settings.
Cookies Policy
Lvl18 uses cookies on its website to enhance your browsing experience and ensure the site functions properly. Cookies are small text files stored on your device.
Cookie Types
| Cookie Types | Purpose | Duration |
|---|---|---|
| Essential Cookies | Maintaining login sessions and security | Deleted at end of session |
| Performance Cookies | Monitoring site speed and performance | 30 days |
| Functional Cookies | Saving Language & Preferences | 1 year |
| Analytics Cookies | User Behavior Analytics | 90 days |
You can disable cookies through your browser settings, though doing so may prevent some features of the site from working correctly.
Data Sharing & Disclosure
Lvl18 never sells your personal information or shares it with third parties for advertising purposes. However, your data may be shared in the following limited circumstances:
- Payment Processors: With bKash, Nagad, or other mobile banking services to process transactions.
- Identity Verification Services: With approved verification services for the KYC process.
- Legal Authorities: When required by court order or government investigation.
- Fraud Prevention: To the relevant authorities for the prevention of financial crime or money laundering.
- Technology Partners: For server hosting or cybersecurity services, under strict confidentiality agreements.
All third-party partners are contractually bound to uphold our privacy standards. They may not use your information for their own purposes.
Data Protection Measures
To keep your information secure, lvl18 has implemented industry-leading technical and administrative safeguards.
Technical Safeguards
- 256-bit SSL/TLS encryption — across all data transmissions.
- AES-256 encryption — for all stored sensitive data.
- Two-factor authentication (2FA) — to secure your login.
- Firewall and intrusion detection systems.
- Regular security audits and penetration testing.
Administrative Safeguards
- Employee access to data is restricted to the minimum necessary.
- Regular privacy and security training.
- An emergency response plan to address data breaches.
- Maintaining detailed records of all data processing activities.
In the event of a data breach, affected users will be notified within 72 hours.
Data Retention Period
We retain your data only for as long as necessary. Even after account closure, certain information may need to be kept for a defined period for legal reasons.
| Type of Information | Retention Period | Reason |
|---|---|---|
| Account Information | 5 years after account closure | Legal Obligations |
| Transaction Records | 7 years | Financial Regulatory Requirements |
| KYC Documents | 5 years after end of relationship | AML Regulations |
| Customer Support Records | 3 years | Dispute Resolution |
| Marketing Preferences | Until consent is withdrawn | On Your Terms |
Your Rights
You have a number of important rights over your personal data. lvl18 fully respects and upholds each of these rights.
Right to Know
You may request to know what information we hold about you.
Right to Rectification
You may request corrections to any inaccurate or incomplete information.
Right to Erasure
You may request the deletion of your data where there is no legal obligation for us to retain it.
Right to Restrict Processing
You may request that we restrict how your data is processed in certain circumstances.
Data Portability
You may request a copy of your data in a structured, portable format.
Right to Object
You may object to marketing or specific types of data processing.
To exercise any of these rights, please contact us. We will respond to your request within 30 days.
Minor Protection
Lvl18 strictly does not serve anyone under the age of 18. We do not collect personal information from minors, and any such data found in our systems is deleted immediately.
- Age verification is mandatory at the time of registration.
- Any account identified as belonging to a minor is closed immediately.
- Parents can contact us regarding any suspicious activity.
Policy Changes & Updates
We may update this Privacy Policy from time to time. For any significant changes, we will notify you by email or via a notification on the platform.
- The "Last Updated" date will always be displayed at the top of the policy.
- 30 days' notice will be given before any major changes take effect.
- Continued use of the site after any changes constitutes your acceptance of the updated policy.
Check back on this page regularly to stay up to date with our latest Privacy Policy.
Contact Us
For any privacy-related questions, requests, or complaints, please reach out to our dedicated Privacy Team.
Response Time
Responses will be provided within a maximum of 30 business days.
Why lvl18 Is Trusted With Your Privacy
Our data protection measures let you enjoy gaming with complete peace of mind.
End-to-End Encryption
Every transaction and piece of data you share is protected by bank-grade 256-bit SSL encryption — completely unreadable to any third party.
No Sale to Third Parties
Your personal information is never sold or transferred to advertisers or third parties — that is our firm commitment.
Transparent KYC Process
Identity verification is used solely to confirm age and maintain platform security — for no other purpose.
In Your Control
Marketing messages, cookie preferences, account details — it's all in your hands. Change anything, anytime.
Regular Security Audits
Independent cybersecurity experts regularly audit our systems — any vulnerabilities are resolved promptly.
Bangla Privacy Support
Our Bangla-speaking support team is always ready to help with any privacy-related questions — no language barriers, just clear answers.